| Session | Title | Presenter(s) | Recording | Materials |
| Welcome and Keynote | Welcome and Keynote | Jenny Wheeler, WaACRAO President; and Rock McCaskill (Keynote), AACRAO VP for Information Technology | View recording here | View session materials |
| Session 1 | Financial Aid Tales from the Road: Colleagues from All Sectors Share Their Stories and Wisdom | Kelly Forsberg, WA State Board; Frank McNeilly, Univ of Puget Sound; Tori Hill, UW Tacoma | View recording here | View session materials |
| Session 1 | Council of Presidents Update | Ruben Flores, Council of Presidents | View recording here | |
| Session 2 | WIPT Good: How We Created a Process, Changed Direction Completely, and Learned to Trust Each Other | Karl Smith, Everett Community College | | View session materials |
| Session 2 | WSAC: Residency Updates | Gail Wooten, WSAC | View recording here | |
| Vendor Session 1 | Paradigm: Credentialing at Its Best | Elizabeth Kunde, Paradigm | | View session materials |
| Vendor Session 1 | Parchment: How a Comprehensive Credential System Makes Everyone’s Lives Simpler (including PeopleSoft integration) | Holly Luky, Joseph Piazza, and Justin Rainier, Parchment | | View session materials |
| Vendor Session 2 | College Source: Student Transfer on the Rise | Shelly Jackson, College Source | | |
| Vendor Session 2 | Kuali: One Solution for Curriculum and Catalog Management | Dani O’Rourke and Peter Stassen, Kuali | | View session materials |
| Session 3 | FERPA Tales From the Road: Colleagues from All Sectors Share Their Stories and Wisdom | Helen Garrett, UW Seattle; Jenny Wheeler, Green River College; Emilee Bosh, Whitworth Univ; Biljana Jovanovska, WSU Vancouver; Dave Stolier, WA Attorney General | | View session materials |
| Session 3 | Communicating with Students with Accessibility in Mind | Christopher Soran, WA State Board | View recording here | View session materials |
| Session 4 | Registrars: Higher Education’s New 2020 Super Heroes! | Helen Garrett, UW Seattle; Andrea Coker-Anderson, UW Tacoma | View recording here | |
| Session 4 | An Enrollment Services VP | Steve Ashpole, Bates Technical College | View recording here | View session materials |
| Session 4 | Private Registrars of Washington (PROW) | Terri Standish-Kuon, Independent Colleges of Washington | | View session materials |
| Closing Session | Closing Remarks | Jenny Wheeler, WaACRAO President; and Karen Khuu, WaACRAO Vice President | View recording here | |
